Correlation between soft organizational features and development of ICT infrastructure

Abstract

This paper aims to research interrelationships between management style as soft organizational trait and development of ICT infrastructure in company as a prerequisite for corporate ICT adoption. Among large set of factors influencing rate of corporate ICT infrastructure development and adoption, factors of organizational nature are neglected in literature and from practical focus. In particular, soft organizational factors like managerial styles, skills, shared values or staff traits gain less attention than hard factors like organizational structure, processes or strategy, though existing research shows positive correlation between ICT adoption and soft organizational factors. Empirical background for our research is coming from case analysis of 78 enterprises in the Balkan countries. Theoretical background in gained from previous research of connections between managerial styles, dominant management orientation and other organizational traits and adoption of ICT. Quantitative data extracted from that analysis is calculated through Composite indicator of ICT infrastructure, advanced version of Composite Index of ICT Adoption.