Drivers of performance measurement use: Empirical evidence from Serbia

Abstract

In the last decades, the interest of academics and practitioners for the efficiency of performance measurement system use has grown rapidly. The aim of this paper is to examine, articulate and test the relationship between maturity of performance measurement systems, strategic compliance of performance measurement and managerial orientation, on one side, and the portfolio of performance measurement uses, on the other. Data were collected from 86 Serbian companies. The results indicate that the most influential factor for diversified use of performance measurement is the maturity of the system. The paper also discusses theoretical contributions, implications for managers and scholars, and recommendations for decision-makers.