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Please use this identifier to cite or link to this item: https://rfos.fon.bg.ac.rs/handle/123456789/1653
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dc.creatorDukić, Nikola
dc.creatorBabarogić, Slađan
dc.date.accessioned2023-05-12T11:07:17Z-
dc.date.available2023-05-12T11:07:17Z-
dc.date.issued2017
dc.identifier.issn1451-4397
dc.identifier.urihttps://rfos.fon.bg.ac.rs/handle/123456789/1653-
dc.description.abstractRanijih godina IT odeljenja su posmatrana isključivo kao centar troškova. Međutim, zbog velike konkurencije na tržištu, poslednjih godina, usvajanje pristupa upravljanja fokusiranog na korisnike a vođeno informacionim tehnologijama više nije luksuz već realna potreba. Ovo je dovelo do definisanja nekoliko pristupa koji preporučuju najbolje prakse za unapređenje kvaliteta usluga IT-a, među kojima je i ITIL okvir. U radu je prikazana studija slučaja primene ITIL v3 metodologije u jednom državnom organu i sve njene prednosti.sr
dc.description.abstractIn previous years, IT departments have been observed only as a cost center. However, due to high competition in the market in recent years, adoption management approach focused on customers driven by information technology is no longer a luxury but a real necessity. This has led to several approaches which have recommended best practices for improving the quality of IT services, including ITIL framework. This paper presents a case study of the application of ITIL v3 methodology in one government body and all her advantages.en
dc.publisherUniverzitet u Beogradu - Fakultet organizacionih nauka, Beograd
dc.rightsopenAccess
dc.sourceInfo M
dc.subjectnajbolja praksasr
dc.subjectITSMsr
dc.subjectITILsr
dc.subjectITSMen
dc.subjectITILen
dc.subjectbest practiceen
dc.titleUpravljanje IT uslugama u državnom organu primenom ITIL preporukasr
dc.titleIT service management in government body using ITIL recommendationsen
dc.typearticle
dc.rights.licenseARR
dc.citation.epage15
dc.citation.issue62
dc.citation.other16(62): 10-15
dc.citation.rankM52
dc.citation.spage10
dc.citation.volume16
dc.identifier.rcubconv_743
dc.type.versionpublishedVersion
item.cerifentitytypePublications-
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.openairetypearticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
Appears in Collections:Radovi istraživača / Researchers’ publications
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