ISO 9004 maturity model for quality in industry 4.0

Abstract

It is believed that Industry 4.0., as an integration of business and technologies, can significantly improve companies' process performances and their innovation. However, most companies are not aware or not capable of assessing their Industry 4.0 maturity level. Since many considerations on Industry 4.0 successfulness include elements of the quality management system, ISO 9004:2018 guidance for achieving sustained success is considered in this paper as a possible basis for assessment of maturity level of quality in Industry 4.0, framed as Quality 4.0. The questionnaire with a sample size of 335 companies is used to explore the topic. Confirmatory factor analysis (CFA) and Structural equation modelling (SEM) were used to verify the ISO 9004:2018 model potential to be used for assessing Quality 4.0 maturity level. Results show that the Context of an organisation positively impacts the Identity of an organisation and Leadership. Therewithal, the Identity of an organisation is recognised to be a positive influencing predictor of Leadership that is proved to be a positive predictor of Process management and Resource management. Furthermore, Resource management is proved to have a positive impact on Performance analysis and evaluation as well on Improvement, learning and innovation construct. The findings indicate the model is usable in the context of Quality 4.0. Such a model could be utilised as a basis for developing a sustainable Quality 4.0 system roadmap.