Applying Lean Innovation in the Customs System Digitalization

Abstract

Globalization, regional integration, and the era of digitalization impose the need for Customs, as an entity of the state administration, to implement process innovations in terms of integration, automation, and digitalization. Thus, the purpose of this research is to analyze the possibilities of improving the customs system by applying process innovations. For the experiment, economic operators, as end users of the customs system were employed for a case study to test and verify the proposed guidelines for the lean innovation approach. The main methods used in the research are descriptive analysis of the processed data collected by survey and the method of interview with the economic operators. The result of the research is that applying process innovation supported by lean approach prior to digitalization can significantly improve efficiency, effectiveness and shorten the execution time of customs transit procedure.