Measuring The Success Of Digital Transformation Projects

Abstract

Digital transformation is today's reality that creates huge opportunities, but at the same time represents a great threat to many companies. Current changes in the environment as a result of the Corona virus pandemic have additionally accelerated the digital transformation of society, which began a long time ago. Digital transformation projects represent the implementation of ICT systems that combine the concepts of artificial intelligence, ERP systems and the Internet of Things (Ziyadin, S.; Streltsova, E.; Borodin ,A. & Kiseleva , N., 2019). Adequate implementation of such systems brings significant effects for organizations and society. These effects are long-term and affect the replacement of the traditional business model with completely new and innovative models based on information and communication technologies (Pihir, I.; Tomičić-Pupek, K. & Furjan, M. T. , 2018). However, digital transformation projects are not always successful. Furthermore, it is not always easy to assess their success. This hypothesis is supported by the fact that there is no significant amount of scientific literature that deals with this topic. Therefore, the idea of the paper is to investigate and analyze models for evaluating the success of digital transformation projects, to identify a comprehensive list of critical success factors of such projects based on literature reviews and to connect these success factors with project success dimensions.