Bridging Progress: Digital Transformation in the Western Balkans

Abstract

Digitalization has the potential to significantly impact the economic development of the countries of the Western Balkans. By embracing digital technologies, the WB6 can enhance productivity, attract investment, and improve governance. However, limited digital skills, insufficient infrastructure, and unfit regulatory frameworks are often impediments for realizing the full potential of digitalization. The WB6 must prioritize policies and investments that promote digital innovation and inclusivity to ensure sustainable economic growth in the digital era. Although the indicators of digital transformation show a positive trend, they are significantly below the average values for the European Union (EU). The WB6 lag behind the EU the most in terms of workforce education and the application of new technologies in company operations. Digital public services are still underdeveloped, and the number of citizens using these services is not sufficient to increase the efficiency of institutions.