THE IMPORTANCE OF FORMALIZED SELECTION OF BPI METHODOLOGY FOR BPM SUCCESS

Abstract

The field of business process management (BPM) has witnessed substantial expansion in literature in recent decades. While BPM plays a pivotal role in establishing sustainable competitive advantages, a considerable number of BPM projects still encounter challenges and fail to achieve success. Important part of BPM is selection of business process improvement methodology. The aim of this paper is to examine the relationship between formalization the choice of business process improvement methodology and BPM success. Data were collected from 91 Serbian companies. It was concluded that organizations that lack defined criteria for selecting a BPI methodology tend to experience lower rates of success in BPM success compared to those that employ an analytical approach. Formalizing the selection of a BPI methodology for BPM success holds practical importance because it can boost efficiency, align endeavors with organizational goals, standardize processes, minimize risks, and cultivate a culture of ongoing enhancement