Analysis of training needs of professional development of senior civil servants in the Republic of Serbia

Abstract

One key resource for efficient public administration is a senior civil servant (SCS), who plays a fundamental role in integrating political decisions into administrative implementation. Therefore, the state's investment in their professional development and training is vital for the quality of public administration services. In order to achieve a high quality of public services, it is necessary to determine the real need for professional development of civil servants in managerial positions. After surveying 110 SCSs in Serbia, the results show that they generally positively evaluate the proposed features of the training program, with a particularly high level of agreement for the elements of practical application, use of technology, interactivity and creative thinking. The highest percentage of strong agreement was recorded for practical examples and enabling knowledge transfer through useful methods, indicating a preference for an applicable and dynamic approach to learning.