Merenje performansi IT investicija

Abstract

Informaciono komunikaciona tehnologija jedna je od najdominatnijih tehnologija današnjice. U nju se jako puno ulaže i od nje se očekuju izvanredni rezultati. IT investicije čine sve veći deo ukupnih investicija kompanija. Međutim, svakodnevna praksa pokazuje njihovu nedovoljnu efikasnost i neadekvatnu podršku poslovnom sistemu. Kako su ulaganja u IT projekte izuzetno velika, postavljanje prioriteta i odabir projekata koji će se finansirati jedan je od bitnih aspekata upravljanja IT investicijama. Ekonomska opravdanost ulaganja sredstava, odnosno efekti koji se postižu uvođenjem jednog informatičkog rešenja u poslovanje, vrlo se teško precizno mogu odrediti, jer se zahteva ocena ne samo finansijskih koristi, već i onih neopipljivih i teško merljivih. Rad nudi pregled metodologija za određivanje vrednosti informacionih tehnologija, koje obezbeđuju izračunavanje poslovne vrednosti koja se očekuje od predloženih IT investicija.

Information and communication technologies are one of the most dominant technologies nowadays. A lot is invested in them and outstanding results are expected. IT investments make increasing share of companies' total investments. However, everyday practice shows their lack of efficiency and inadequate support to the business. As the investments in IT projects are extremely high, setting priorities and selecting projects to be financed, is one of the most important aspects of managing IT investments. The economic justification of investment, in other words the effects achieved by involving an IT solution into business, can be difficult to determine because it requires evaluation of, not only financial benefits, but also benefits that are intangible and difficult to measure. Paper is offering the review of methodologies for determining information technologies' value that enable estimation of business value, which is expected from proposed IT investments.