CRM as a cloud service in e-education

Abstract

Main subject of this paper is implementation of Customer Relationship Management (CRM) concept as a cloud service in e-education system. The paper presents a student relationship management model in e-education. Implementation of the model is based on the cloud computing infrastructure system in Laboratory for Electronic Business at Faculty of Organizational Sciences in Belgrade. Implementation of application and services is achieved using virtual machines that serve on demand. Further additional services are developed and hosted on cloud computing infrastructure.