Managers' orientation of health care organization - comparison study of Serbia, Macedonia and Slovenia

Abstract

Objective: In order to better understand manager attitude in health care organization in Slovenia, Macedonia and Serbia we analyzed and compare their goal statement which are oriented internal (on employees) or on external perspective (patient attitude). We also summarized the differences between countries in achieving patient satisfaction and necessary skills from manager's view. Methodology: The questionnaires were conducted with 310 managers in health care organizations in Serbia, Slovenia and Macedonia. We used previous similar studies to define questionnaire form. Results: The findings suggest that the health care managers should educated to adopt various management practices of better adopting to the environment changes and improve their managerial skills which are important for better managing the health care organization. The management goals behind adopting these best practices were related not only to patients but also to employees. The research study describes better understanding of similarity and differences of achieving patient satisfaction between three different countries in region: Serbia, Slovenia and Macedonia and explain what kind of health care management practices may improve in the future from the managerial perspective. Conclusions: Our research study presents that the health care manager in Serbia and Macedonia are oriented on carry out the activities of all employees and fulfillment of the norms regarding the number of patients. Managers from Serbia also focus their goal on the competence of employees in the health care practice. Managers from health care organizations from Slovenia are more external oriented. They focus more on achieving patient satisfaction and correct attitude towards patients. Also, we have investigated the most important skill for better managing the health care organization for Serbia, Macedonia and Slovenia is decision making skill. Another similarity between Serbia and Macedonia health care system was describe through statistical analysis with Anova and Tukey multiple comparison analysis of achieving patient satisfaction and statistical deference exist for Slovenia and Serbia and Slovenia and Macedonia managerial opinions.