Research of customer satisfaction with the electronic postal services in Serbia

Abstract

Postal traffic represents one of the activities of the Public Enterprise of PIT Communications "Serbia" that deals with the transfer of written and otherwise formatted communications, small quantities of goods and cash remittances, between spatially separated subjects in national and international traffic. Through the use of modern information and communication technologies, the communication and exchange of data between users is performed electronically, and the system is capable of meeting all postal service demands with quality, efficiency, effectiveness and economy. A high degree of satisfaction of electronic postal services users is viewed as the primary business objective, and it is achieved through the provision of quality services at affordable prices, good and quick accessibility of data, high-speed execution of services, and a high level of accuracy.