Analiza modela za merenje performansi procesa

Abstract

U literaturi se može pronaći veliki broj modela koji pružaju smernice za razvoj sistema za merenje performansi procesa i ispituju probleme merenja performansi iz različitih perspektiva. U radu su razmatrani neki od najznačajnijih modela za merenje performansi procesa, izvršena je njihova uporedna analiza prema 11 kriterijuma i primećeno je da većina tih modela polazi od strategije ili ciljeva pri određivanju performansi, ali i da većina njih ne specificira indikatore performansi, već samo daje naznake kako doći do njih. Takođe, nijedan model ne povezuje direktno ciljeve organizacije i indikatore performansi procesa, što smanjuje njihovu fleksibilnost i adaptabilnost. Na osnovu toga, identifikovana je potreba za razvojem novog modela, koji bi prevazišao navedene nedostatke, što predstavlja pravac daljeg istraživanja.

In the literature, there are number of models that provide guidelines for the performance measurement system development and examine performance measurement problems from different perspectives. In this paper, some of the most important performance measurement models are considered. Furthermore, comparative analysis of these models, according to 11 criteria, was done. It was noticed that the majority of models takes into account the strategy or goals while determining performance but most of them don't specify performance indicators and only give an indication for their determination. Also, none of models link directly organizational goals and process performance indicators, which would allow model flexibility and adaptibility. On this basis, the need to develop a new model that would overcome these shortcomings was identified, and this represents a direction for further research.