Winter destinations hotels performance measurement practice-evidence from CEE
Апстракт
This study offers insight into the performance measurement practice of winter destination hotels in Bosnia. The research was conducted through face-to-face interviews with hotel owners, managing directors and managers. In the metrics measurement structure, financial metrics dominate, but hotels use non-financial metrics to a significant extent as well. The results point to the existence of differences in performance measurement of hotels of different income and sales growth. Moreover, the research highlights that managers mostly assess the usefulness of both organizational and operational metrics as above average. Unlike performance measurement, the managers' attitudes differ only with hotels of different sales growth.
Кључне речи:
winter destination / performance measurement / Key performance indicators / hotel industry / BosniaИзвор:
Economic Research-Ekonomska Istrazivanja, 2022, 35, 1, 6304-6318Издавач:
- Routledge Journals, Taylor & Francis Ltd, Abingdon
DOI: 10.1080/1331677X.2022.2048195
ISSN: 1331-677X
WoS: 000768048200001
Scopus: 2-s2.0-85126544307
Институција/група
Fakultet organizacionih naukaTY - JOUR AU - Jugović, Tijana AU - Štavljanin, Velimir AU - Kostić-Stanković, Milica PY - 2022 UR - https://rfos.fon.bg.ac.rs/handle/123456789/2374 AB - This study offers insight into the performance measurement practice of winter destination hotels in Bosnia. The research was conducted through face-to-face interviews with hotel owners, managing directors and managers. In the metrics measurement structure, financial metrics dominate, but hotels use non-financial metrics to a significant extent as well. The results point to the existence of differences in performance measurement of hotels of different income and sales growth. Moreover, the research highlights that managers mostly assess the usefulness of both organizational and operational metrics as above average. Unlike performance measurement, the managers' attitudes differ only with hotels of different sales growth. PB - Routledge Journals, Taylor & Francis Ltd, Abingdon T2 - Economic Research-Ekonomska Istrazivanja T1 - Winter destinations hotels performance measurement practice-evidence from CEE EP - 6318 IS - 1 SP - 6304 VL - 35 DO - 10.1080/1331677X.2022.2048195 UR - conv_2631 ER -
@article{ author = "Jugović, Tijana and Štavljanin, Velimir and Kostić-Stanković, Milica", year = "2022", abstract = "This study offers insight into the performance measurement practice of winter destination hotels in Bosnia. The research was conducted through face-to-face interviews with hotel owners, managing directors and managers. In the metrics measurement structure, financial metrics dominate, but hotels use non-financial metrics to a significant extent as well. The results point to the existence of differences in performance measurement of hotels of different income and sales growth. Moreover, the research highlights that managers mostly assess the usefulness of both organizational and operational metrics as above average. Unlike performance measurement, the managers' attitudes differ only with hotels of different sales growth.", publisher = "Routledge Journals, Taylor & Francis Ltd, Abingdon", journal = "Economic Research-Ekonomska Istrazivanja", title = "Winter destinations hotels performance measurement practice-evidence from CEE", pages = "6318-6304", number = "1", volume = "35", doi = "10.1080/1331677X.2022.2048195", url = "conv_2631" }
Jugović, T., Štavljanin, V.,& Kostić-Stanković, M.. (2022). Winter destinations hotels performance measurement practice-evidence from CEE. in Economic Research-Ekonomska Istrazivanja Routledge Journals, Taylor & Francis Ltd, Abingdon., 35(1), 6304-6318. https://doi.org/10.1080/1331677X.2022.2048195 conv_2631
Jugović T, Štavljanin V, Kostić-Stanković M. Winter destinations hotels performance measurement practice-evidence from CEE. in Economic Research-Ekonomska Istrazivanja. 2022;35(1):6304-6318. doi:10.1080/1331677X.2022.2048195 conv_2631 .
Jugović, Tijana, Štavljanin, Velimir, Kostić-Stanković, Milica, "Winter destinations hotels performance measurement practice-evidence from CEE" in Economic Research-Ekonomska Istrazivanja, 35, no. 1 (2022):6304-6318, https://doi.org/10.1080/1331677X.2022.2048195 ., conv_2631 .