Conceptual Framework for Measuring the Success of Digital Transformation Projects
Апстракт
The purpose of this paper is to examine whether it is possible to define a conceptual framework for measuring the success of digital transformation projects, which will comprehensively and integrally respond to the complexity of this undertaking. In accordance with that, a review of the literature on the concept of project success was carried out, with a special emphasis on the success and critical success factors of software projects. Based on the methodological criteria obtained in the literature review, the concept and characteristics of digital transformation projects were analyzed. The key results obtained in this work are the multidimensional concept of success, which consists of three dimensions, software project success, digital transformation success, strategic digital transformation success, as well as identified groups of critical success factors for each of the success dimensions. In addition to the identification and grouping of critical success factors within the success ...dimensions, a hierarchy of success levels was identified from the success of software part of project to the strategic success. Based on the proposed conceptual model, future research directions are defined, which include the development of a balanced set of performance measures for each group of critical success factors and the implementation of empirical research. The results of this work can serve the scientific community, but also people in practice to critically look at current attitudes and practices in this area.
Кључне речи:
Project success / Digital transformation projects / Critical success factorsИзвор:
Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-Covid Era, 2023, 562, 316-326Издавач:
- Springer International Publishing Ag, Cham
DOI: 10.1007/978-3-031-18645-5_19
ISSN: 2367-3370
WoS: 000945457300019
Scopus: 2-s2.0-85142674808
Институција/група
Fakultet organizacionih naukaTY - CONF AU - Petrović, Dejan AU - Mitrović, Zorica AU - Stanimirović, Petar PY - 2023 UR - https://rfos.fon.bg.ac.rs/handle/123456789/2440 AB - The purpose of this paper is to examine whether it is possible to define a conceptual framework for measuring the success of digital transformation projects, which will comprehensively and integrally respond to the complexity of this undertaking. In accordance with that, a review of the literature on the concept of project success was carried out, with a special emphasis on the success and critical success factors of software projects. Based on the methodological criteria obtained in the literature review, the concept and characteristics of digital transformation projects were analyzed. The key results obtained in this work are the multidimensional concept of success, which consists of three dimensions, software project success, digital transformation success, strategic digital transformation success, as well as identified groups of critical success factors for each of the success dimensions. In addition to the identification and grouping of critical success factors within the success dimensions, a hierarchy of success levels was identified from the success of software part of project to the strategic success. Based on the proposed conceptual model, future research directions are defined, which include the development of a balanced set of performance measures for each group of critical success factors and the implementation of empirical research. The results of this work can serve the scientific community, but also people in practice to critically look at current attitudes and practices in this area. PB - Springer International Publishing Ag, Cham C3 - Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-Covid Era T1 - Conceptual Framework for Measuring the Success of Digital Transformation Projects EP - 326 SP - 316 VL - 562 DO - 10.1007/978-3-031-18645-5_19 UR - conv_2872 ER -
@conference{ author = "Petrović, Dejan and Mitrović, Zorica and Stanimirović, Petar", year = "2023", abstract = "The purpose of this paper is to examine whether it is possible to define a conceptual framework for measuring the success of digital transformation projects, which will comprehensively and integrally respond to the complexity of this undertaking. In accordance with that, a review of the literature on the concept of project success was carried out, with a special emphasis on the success and critical success factors of software projects. Based on the methodological criteria obtained in the literature review, the concept and characteristics of digital transformation projects were analyzed. The key results obtained in this work are the multidimensional concept of success, which consists of three dimensions, software project success, digital transformation success, strategic digital transformation success, as well as identified groups of critical success factors for each of the success dimensions. In addition to the identification and grouping of critical success factors within the success dimensions, a hierarchy of success levels was identified from the success of software part of project to the strategic success. Based on the proposed conceptual model, future research directions are defined, which include the development of a balanced set of performance measures for each group of critical success factors and the implementation of empirical research. The results of this work can serve the scientific community, but also people in practice to critically look at current attitudes and practices in this area.", publisher = "Springer International Publishing Ag, Cham", journal = "Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-Covid Era", title = "Conceptual Framework for Measuring the Success of Digital Transformation Projects", pages = "326-316", volume = "562", doi = "10.1007/978-3-031-18645-5_19", url = "conv_2872" }
Petrović, D., Mitrović, Z.,& Stanimirović, P.. (2023). Conceptual Framework for Measuring the Success of Digital Transformation Projects. in Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-Covid Era Springer International Publishing Ag, Cham., 562, 316-326. https://doi.org/10.1007/978-3-031-18645-5_19 conv_2872
Petrović D, Mitrović Z, Stanimirović P. Conceptual Framework for Measuring the Success of Digital Transformation Projects. in Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-Covid Era. 2023;562:316-326. doi:10.1007/978-3-031-18645-5_19 conv_2872 .
Petrović, Dejan, Mitrović, Zorica, Stanimirović, Petar, "Conceptual Framework for Measuring the Success of Digital Transformation Projects" in Sustainable Business Management and Digital Transformation: Challenges and Opportunities in the Post-Covid Era, 562 (2023):316-326, https://doi.org/10.1007/978-3-031-18645-5_19 ., conv_2872 .