Characteristics of Spreadsheet-Based Shadow IT in Serbian Companies

Abstract

Modern business of the digital age brings numerous opportunities, but also imposes challenges and carries a risk for companies. The amount of data generated via multiple sources, which characterize the embraced Industry 4.0, could be considered as an incredible chance for process improvement, but also it is a source of tasks that are not easy to complete. A necessity for quick response to business changes often collides with general information systems features and functions. The lack of fit of official information systems with users' requirements frequently implies occurrence of Shadow IT. Shadow IT is still an emerging topic, although gaining more attention in the previous decade. This paper aims to examine shadow IT existence and its characteristics in companies operating in the Republic of Serbia. A systematic literature review was performed to identify papers that cover the topic of shadow IT in the Republic of Serbia. The following electronic databases were searched: Web of Science, Scopus, COBISS.SR and Google Scholar. Based on the literature review, the most frequently occurring form of shadow IT in the Republic of Serbia is outlined, along with accompanying positive and negative consequences. Given the literature review, the authors proposed risk mitigation suggestions related to spreadsheet education improvements.