Current state of business process management in Serbian industry
Апстракт
The purpose of this study is to determine to what extent companies in Serbia have adopted process management practices, what is their process maturity level according to CMMI model, and what are the problems and challenges that companies encounter while trying to implement process change initiatives. Survey method was used at a random sample of 300 manufacturing and service organizations in Serbia. Results showed that most of the companies in Serbia are at Level 1 or 2, they do not have a formal group for process management and they are mostly focused on incremental improvement. This is the first research of this kind which shows the stale of the BPM in companies in Serbia and this paper suggests steps for further efforts in process management practice.
Кључне речи:
process maturity / process improvement / Business process managementИзвор:
Metalurgia International, 2012, 17, 10, 222-226Издавач:
- Editura Stiintifica Fmr, Bucharest
Институција/група
Fakultet organizacionih naukaTY - JOUR AU - Stojanović, Dragana AU - Simeunović, Barbara AU - Tomašević, Ivan AU - Radović, Milić PY - 2012 UR - https://rfos.fon.bg.ac.rs/handle/123456789/876 AB - The purpose of this study is to determine to what extent companies in Serbia have adopted process management practices, what is their process maturity level according to CMMI model, and what are the problems and challenges that companies encounter while trying to implement process change initiatives. Survey method was used at a random sample of 300 manufacturing and service organizations in Serbia. Results showed that most of the companies in Serbia are at Level 1 or 2, they do not have a formal group for process management and they are mostly focused on incremental improvement. This is the first research of this kind which shows the stale of the BPM in companies in Serbia and this paper suggests steps for further efforts in process management practice. PB - Editura Stiintifica Fmr, Bucharest T2 - Metalurgia International T1 - Current state of business process management in Serbian industry EP - 226 IS - 10 SP - 222 VL - 17 UR - conv_1447 ER -
@article{ author = "Stojanović, Dragana and Simeunović, Barbara and Tomašević, Ivan and Radović, Milić", year = "2012", abstract = "The purpose of this study is to determine to what extent companies in Serbia have adopted process management practices, what is their process maturity level according to CMMI model, and what are the problems and challenges that companies encounter while trying to implement process change initiatives. Survey method was used at a random sample of 300 manufacturing and service organizations in Serbia. Results showed that most of the companies in Serbia are at Level 1 or 2, they do not have a formal group for process management and they are mostly focused on incremental improvement. This is the first research of this kind which shows the stale of the BPM in companies in Serbia and this paper suggests steps for further efforts in process management practice.", publisher = "Editura Stiintifica Fmr, Bucharest", journal = "Metalurgia International", title = "Current state of business process management in Serbian industry", pages = "226-222", number = "10", volume = "17", url = "conv_1447" }
Stojanović, D., Simeunović, B., Tomašević, I.,& Radović, M.. (2012). Current state of business process management in Serbian industry. in Metalurgia International Editura Stiintifica Fmr, Bucharest., 17(10), 222-226. conv_1447
Stojanović D, Simeunović B, Tomašević I, Radović M. Current state of business process management in Serbian industry. in Metalurgia International. 2012;17(10):222-226. conv_1447 .
Stojanović, Dragana, Simeunović, Barbara, Tomašević, Ivan, Radović, Milić, "Current state of business process management in Serbian industry" in Metalurgia International, 17, no. 10 (2012):222-226, conv_1447 .