Current state of business process management in Serbian industry

Abstract

The purpose of this study is to determine to what extent companies in Serbia have adopted process management practices, what is their process maturity level according to CMMI model, and what are the problems and challenges that companies encounter while trying to implement process change initiatives. Survey method was used at a random sample of 300 manufacturing and service organizations in Serbia. Results showed that most of the companies in Serbia are at Level 1 or 2, they do not have a formal group for process management and they are mostly focused on incremental improvement. This is the first research of this kind which shows the stale of the BPM in companies in Serbia and this paper suggests steps for further efforts in process management practice.