Application of the process-based organisational model as a basis for organisational structure improvement in crisis

Abstract

All business operations are conducted through business processes, but majority of organisational structures is not in compliance with business processes. Opportunities for business improvement are therefore very limited. Processes inevitably go through functional or other kinds of organisational units, and their purpose should be to connect those units. In practice, however, points that should feature as links between organisational units are the points where the process disruptions are made. Consequently, there can be serious problems in the functioning of an organisation. The purpose of this article is to show that applying process-based organisational models for improving business does not necessary mean significant changes in an organisation. This article provides a practical tool for improving organisational structure, by demonstrating the application of process-based organisational model in an organisation. Limitations of our study can be that the analyzed organisation had a functional organisational structure, and was owned by the government.