Exploratory forecasting approach to banking services

Abstract

Forecasting the technical-technological changes is of great importance in contemporary conditions, because those changes are becoming bigger and faster and have a significant impact on deconomy and society. This kind of forecasting is of particular importance for building up the development plans and programs. Technology forecasts use different methods including the Delphi method that is one of the most widespread methods of intuitive forecasting. Financial services today, especially in banking, are characterized by keen competition and large number of innovations that arise as a result of ICT development. That is why observing changes and forecasting future trends in this field are of high importance. The aim of this paper is to present the implementation of the Delphi method which is the exploratory approach to forecasting in service organizations. This method is used for predicting the time of introducing new technologies in banks of Serbia.